To ensure that high standards of Driver Training are maintained, and to provide our clients with reassurance and protection, David Underhill Driver Training and all driving instructors working on behalf of David Underhill Driver Training work to a voluntary Code of Practice.
Here is what you can expect from our instructors male and female driving instructors;
On the first lesson the client and trainer will review David Underhill Driver Training Terms and Conditions of Business, details of lessons and other fees, and contact details for both the driving instructor and David Underhill Driver Training.
Clients of David Underhill Driver Training will not be misled in relation to:
• The services provided by David Underhill Driver Training
• The qualifications of driving instructors working on behalf of David Underhill Driver Training
• The costs in relation to the client’s course of tuition
• The time required to complete the client’s course of tuition
• The amount of tuition required to reach the required standard relevant to the course of tuition
The driving instructor will at all times behave in a professional manner, treating clients with respect & consideration, improper language will be avoided, as will inappropriate physical contact with clients.
The driving instructor will maintain proper standards of dress and of personal hygiene.
The driving instructor will not give driving tuition whilst under the influence of alcohol or drugs
The driving instructor will endeavour to use all their skills to teach the client to drive safely and legally.
The driving instructor will endeavour to develop their skills and undertake continual professional development.
Information relating to the client’s ability or progress will be treated as confidential, and will not be discussed with any other party except for normal consultation within David Underhill Driver Training, or if the tuition is being paid for by a third party, then they shall have the right to this information with the client’s permission.
All vehicles used for driving tuition will be legal and roadworthy, they will be taxed, properly insured for driving tuition, where appropriate MOT’d and will be properly maintained.
Tuition vehicles are working vehicles but the driving instructor will also take reasonable care that they are kept clean and tidy.
Every effort will be made to ensure that no laws are contravened, either by the driving instructor, David Underhill Driver Training or by the client. This will include laws relating to driving licences, the giving of driving instruction, and all motoring laws.
David Underhill Driver Training will only use driving instructors who are licenced to give driving instruction by the Driving and Vehicle Standards Agency.
The driving instructor & David Underhill Driver Training have the right to refuse the provision of professional services. However, this will never be done in contravention of any legislation concerning discrimination.
The driving instructor and David Underhill Driver Training will keep records of and issue receipts if requested for any monies paid in advance for lessons, driving test fees or any other purpose
If the client is not happy with any aspect of tuition, or of the standard of service offered, they should either raise the matter with their driving instructor, or if they prefer with David Underhill at David Underhill Driver Training on 07818011172, with the minimum delay, and not later than seven days from the date of the cause of the complaint.
Every effort will be made by the driving instructor / David Underhill Driver Training to resolve any complaint or issue.